Troubleshooting
Hero Wars: Dominion Era links not working? Fix it here.
Every error Hero Wars: Dominion Era players hit when claiming free gold: what causes it and exactly how to fix it. Start with the quick checklist below before digging into a specific error.
Quick-fix checklist
Run through these first. They resolve most issues in under a minute.
- 1
Always try the newest link first. Hero Wars: Dominion Era bonus links expire within hero wars: dominion era gift links expire after a limited time and may have a total claim limit. if a link opens the game but no reward is credited, the link has likely expired or been fully claimed. check morning reward for the most recently posted active gifts.. The freshest link on this page is the most likely to work.
- 2
Tap a gift link from the official Hero Wars: Dominion Era Facebook page at facebook.com/herowarsdominion. The link opens the game on your device and credits the reward automatically. If the reward does not appear immediately, exit the game fully and reopen it after 60 seconds.
- 3
Make sure you are logged into the same account you always use. Claiming on a different Facebook account or a different app login is the single most common cause of "already claimed" errors.
- 4
Each link can only be redeemed once per account. If you have already claimed it before, it will not credit again on the same account no matter how many times you tap it.
- 5
Turn off any VPN or proxy before claiming. Hero Wars: Dominion Era links are region-checked and VPN traffic is often rejected at the link level, not the app level.
- 6
Update Hero Wars: Dominion Era to the latest version. Outdated app versions sometimes fail to process the reward handoff even when the link itself opens correctly.
- 7
iOS: Download Hero Wars: Dominion Era from the App Store (id1158967485). Gift links from Facebook deep-link directly into the app.
- 8
Android: Download from Google Play at play.google.com/store/apps/details?id=com.nexters.herowars.
- 9
Facebook and web: Play at hero-wars.com. Gift links are designed for the mobile app and may redirect to the app store on a mobile browser.
Fix a specific error
Find the exact message you are seeing and follow the fix.
"This offer has expired" or "Link no longer valid"
Why this happens
The link was posted more than hero wars: dominion era gift links expire after a limited time and may have a total claim limit. if a link opens the game but no reward is credited, the link has likely expired or been fully claimed. check morning reward for the most recently posted active gifts. and Hero Wars: Dominion Era has deactivated it. This is the most common error.
How to fix it
There is no way to claim an expired link. Come back to this page and use today's active links instead. Bookmark Morning Reward so you catch every drop within the claim window.
"You've already collected this reward" or "Already redeemed"
Why this happens
Your account has already claimed this specific link. Each Hero Wars: Dominion Era bonus link is one-time per account. Hero Wars: Dominion Era shows: If a gift link opens the game but no reward appears, exit Hero Wars completely and reopen it. Rewards are applied after the game reconnects to the server.
How to fix it
Check if you are on a different device or browser. You may have claimed it earlier without realizing. If you definitely have not claimed it, log out of Hero Wars: Dominion Era completely, log back in, then tap the link again.
"Page not found," blank screen, or the link redirects to the home screen
Why this happens
The link structure broke when copied, the reward campaign ended early, or the app is not installed and the deep-link has nowhere to land.
How to fix it
Make sure Hero Wars: Dominion Era is installed before tapping. On mobile, long-press the link and choose "Open in app." On desktop, use the Facebook tab inside the game rather than a standalone browser link.
I claimed the link but my gold never arrived
Why this happens
Hero Wars: Dominion Era credits sometimes take up to 30 minutes to appear after a successful claim. Server load during peak times can delay delivery.
How to fix it
Wait 15 to 30 minutes, then fully close and reopen Hero Wars: Dominion Era. If the gold still have not appeared: Tap a gift link from the official Hero Wars: Dominion Era Facebook page at facebook.com/herowarsdominion. The link opens the game on your device and credits the reward automatically. If the reward does not appear immediately, exit the game fully and reopen it after 60 seconds. If it has been over an hour, contact Hero Wars: Dominion Era support at https://support-hwde.nexters.com/hc/en-us with a screenshot of the confirmation screen.
Promo code says "Invalid code" or "Code not found"
Why this happens
The code expired, was entered incorrectly, or has already been used on your account. Hero Wars: Dominion Era promo codes expire within 24 to 72 hours of posting.
How to fix it
To redeem: Open Hero Wars, tap your character portrait in the top left, choose Settings, then Promo Code. Enter the code exactly as listed (case-sensitive) and tap Confirm. Rewards land in your inbox; open the inbox to claim them. Each code can only be redeemed once per account. Only use codes listed on this page or posted directly on Hero Wars: Dominion Era's official Facebook page.
If the link does not open Hero Wars, ensure the game is installed on your device. On iOS, the app must be installed for gift links to deep-link correctly.
Why this happens
This is a Hero Wars: Dominion Era-specific error.
How to fix it
This error is specific to Hero Wars: Dominion Era. If retrying does not resolve it, contact support at https://support-hwde.nexters.com/hc/en-us.
For promo code issues, ensure the code is entered exactly as posted with correct capitalization. Codes are case-sensitive and expire after a limited time.
Why this happens
This is a Hero Wars: Dominion Era-specific error.
How to fix it
This error is specific to Hero Wars: Dominion Era. If retrying does not resolve it, contact support at https://support-hwde.nexters.com/hc/en-us.
Link works on one device but not another
Why this happens
You are likely logged into different accounts on each device, or one device has an outdated app version.
How to fix it
Confirm both devices use the same login method (same Facebook account or same email). Update Hero Wars: Dominion Era on both devices. If one account already claimed the link, the other cannot claim it again. Links are one-time per account.
Every link is failing and nothing on this page is working
Why this happens
All links shown have been claimed on your account already today, or Hero Wars: Dominion Era is running a temporary server issue affecting reward delivery.
How to fix it
Check Hero Wars: Dominion Era's official Facebook page for any server status posts. New links drop throughout the day and fresh ones reset the claim window. If the problem persists across multiple days, reinstall the app and contact Hero Wars: Dominion Era support at https://support-hwde.nexters.com/hc/en-us.
Still stuck?
If none of these fixes worked, the issue is almost certainly account-specific. Contact Hero Wars: Dominion Era support directly at support-hwde.nexters.com/hc/en-us or through the in-game Help menu. Include a screenshot of the error and the approximate time you tried to claim.
While you wait for a response, check today's active gold links on Morning Reward. New drops come in throughout the day and fresh links reset the claim window.
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